Adult hearing services patient discussion sessions – An Invitation from MKCCG

NHS Milton Keynes Clinical Commissioning Group (CCG) aims to ensure that taxpayers’ money is being used in the most cost-effective and appropriate way. We want to ensure patients receive high quality and safe healthcare and that you have a choice of services that are ‘close to home’.

With these goals in mind, all health services in Milton Keynes are periodically reviewed, which means we involve patients in discussing the best and most appropriate means of delivering healthcare services. We wish to discuss adult hearing services with people who use them and are affected by the delivery of the services This review will involve patients that have experienced or are still experiencing the service.

It is vital that we as a CCG understand the patient viewpoint so that services can be designed appropriately. We have arranged four sessions to discuss adult hearing services in Milton Keynes.

The sessions will be held on:

Monday, 28 July - 10am-12pm, 6pm-8pm

Thursday, 31 July – 10am-12pm (with sign language interpreter), 6pm-8pm

As these sessions are organised to give everyone an opportunity to participate, we are trying to ensure that groups are the right size for group discussion. Please indicate a first and second preference However, if a sign language interpreter is required, then select the morning session on Monday morning July 28.

The agenda for the sessions includes these topics:

� The number of appointments that are required when accessing Adult Hearing Services

� How can we simplify the Adult Hearing Services process (referral, appointment, diagnosis, treatment, discharge) � The location of current Adult Hearing Services providers (i.e. GPs, hospital, community service, battery supply)

� Clarifying the names of the services

Please contact Alex Friend alex.friend@miltonkeynes.nhs.uk to confirm which session – with first and second preference – you would like to attend. These sessions will take place at the NHS Milton Keynes CCG office in Bletchley so we can guarantee that facilities, including audio loop, are provided for those who may need them. If you have other requirements, please let us know. Light refreshments will be provided.

The adult hearing services discussion sessions will be held at: NHS Milton Keynes CCG Sherwood Place, Sherwood Drive Bletchley, Milton Keynes MK3 6RT

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